I-STEM

Distance Filter

Make

Model

Zone

State

♦ What happens if equipment is marked as Down on the I-STEM portal?

If equipment is marked as Down by any custodian, it will still appear on the search results, but it will not allow to book the equipment slot.

♦ What factors determine the Equipment Usage Rate?

The Equipment Usage Rate depends on three factors:
1.User Type – e.g. Academic User, Industry User, Start-up User, etc.
2.Unit of Measurement (UOM) – e.g., per hour, per sample, etc.
3.Analysis Type

♦ What information can users see before booking the equipment slot?

Before booking the equipment slot, Public Users can view the following details:
1.Equipment Name
2.Make and Model
3.Host Institute Name and Department
4.Equipment Description (provided by the host institute)
5.Equipment Image (if uploaded)
6.Equipment Status (Up/Down)
7.Equipment Usage Rate

♦ Does I-STEM allow equipment slot booking if the Equipment Usage Rate is not updated?

Yes, users can book the equipment slot even if the Equipment Usage Rate is not updated on the portal.

♦ What is an FBR, and when is it generated on the I-STEM portal?

FBR (Facility Booking Record) is a unique 10-digit number generated for every equipment slot booking. The I-STEM system shares the FBR with:
1.The Public User via email and SMS
2.The concerned institute custodians via email

♦ What is FBR status, and how can users check it?

FBR status indicates the progress of an Equipment Booking Request. Users can check it using the "Status of Facility Booking Record" option on the Home Page.

♦ What are the different FBR statuses on the I-STEM portal?

There are five types of FBR statuses:
1.Pending
2.Slot Allocated
3.Executed
4.Rejected
5.Cancelled

♦ Who receives notifications when the FBR status changes?

1.Public Users receive both Email and SMS Notifications.
2.Custodians receive Email Notifications only.
3.If custodians disable Email Notifications in their profile settings, they will not receive updates.

♦ Can users and custodians discuss an FBR on the I-STEM portal?

Yes, users and any custodian (including the Equipment Operator) can discuss an FBR using the FBR Discussion option after logging into the I-STEM portal.

♦ Who can raise a grievance through the I-STEM portal?

Only users can raise grievances

♦ Is it mandatory to log in to search for equipment?

No, login is not required to search for equipment on the I-STEM portal.

♦ Is it mandatory to log in to book an equipment slot?

Yes, users must log in to book an equipment slot.

♦ What information is displayed in equipment search results?

Search results show:
1.A list of available equipment and their host institute names.
2.Aerial distance between the user’s device and the host institute (if location services are enabled).
3.Location markers on the map.

♦ How can users or institute custodians contact the I-STEM Team for support?

If users or custodians face any issues, they can:
1.Create a support ticket on the I-STEM Support Page.
2.Toll Free Number: 1800 425 3281
3.Email Support: For detailed queries requiring attachments such as screenshots.
Email Id: support@istem.co.in

The Indian Science, Technology, and Engineering facilities Map (I-STEM) is an interactive web portal designed to accelerate scientific progress in India. This initiative, conceived and supported by the Office of the Principal Scientific Adviser to the Government of India, creates a centralized platform for sharing publicly funded R&D equipment and facilities across various institutions throughout the country.

Resources

18004253281 (customer care)
support@istem.co.in

Indian Science Technology and Engineering facilities Map